We receive many questions about it via blackberrycyber.blogspot.com
Although many users do not experience an error at all after Download the latest fuel sufficient, but also there are some who experience this error.
Apparently RIM is also aware of the error occurs when users download BlackBerry Messenger latest official version and this is the cause and how to overcome them.
Statement from RIM:
"When upgrading to the latest version of BlackBerry Messenger, please Ensure you are using the latest, legally approved version of the BlackBerry Device Software provided by your wireless carrier."
Why fuel Icon Missing Error
Apparently, you must have the latest OS is right for your device let the latest fuel can run smoothly. The new fuel turned out to not support the old OS.
RIM has provided information on the OS that support BlackBerry Messenger 5.0.138
BlackBerry Device Software Version - And Minimum Version of the BlackBerry OS
BlackBerry Device Software 4.5 - Minimum OS 4.5.0.85
BlackBerry Device Software 4.6 - Minimum OS 4.6.0.106
BlackBerry Device Software 4.6.1 - Minimum OS 4.6.1.66
BlackBerry Device Software 4.7 - Minimum OS 4.7.0.65
BlackBerry Device Software 4.7.1 - Minimum OS 4.7.1.38
BlackBerry Device Software 5.0 - Minimum OS 5.0.0.262
BlackBerry Device Software 6.0 - Minimum OS 6.0.0.75
** PS: OS is a minimal OS, if your OS on the OS means there will be no problem
Solution Improves fuel Icon Missing after install fuel 5.0.1.38 or 5.0.1.41
So if your OS version is lower than the (minimum) above, when you install fuel v5.0.138 / v 5.0.1.41, fuel your icon will disappear. To overcome the error you have, you just need to upgrade / install the above minimum OS for your device or downgrade to a previous official fuel of fuel 5.0.57 that we've posted on the page New fuel 5.0.1.38
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