RIM's Founder and Co CEO Mike Lazaridis announces the condition of the BlackBerry service and RIM also announced the BIS had returned to normal
Here is an update of the BlackBerry Service Update official website, with full information service conditions of the BlackBerry Internet Service throughout the world.
After the BlackBerry service (BIS) down since 10 October 2011 that spread to several countries including the BlackBerry Service Down in Europe Middle East Africa, BIS outage in North America, Latin America and Asia as well. BlackBerry outage including Japan, Hong Kong, Singapore and India, RIM is adding a special web page to report the error to handle frustration openly BlackBerry users.
According to information in the announcement, RIM claims the service is back to normal.
BlackBerry Service Update
Thursday 13th October – 10:00 (GMT-5)
Listen to the BlackBerry Service Update Press Conference at 10 AM EST.
Thursday 13th October – 9:00 (GMT-5)
BlackBerry services are operating well globally. BlackBerry Support teams continue to monitor the situation around the clock to ensure ongoing service stability. Some customers in Canada and Latin America who are sending messages to other regions may see intermittent message delays. Support teams are actively addressing this.
Thursday 13th October – 6:20 (GMT-5)
Wednesday 12th October – 23:30 (GMT-5)
In Europe, Middle East, India and Africa, we are seeing a significant increase in service levels. Service levels are also progressing well in the U.S., Canada and Latin America and we are seeing increased traffic throughput on most services, although there are still some delays and services levels may still vary amongst customers. Our global teams are continuing to work as quickly as possible to restore full and consistent service across all regions.
Wednesday 12th October – 17:44 (GMT-5)
Service update from RIM CIO
To All BlackBerry Customers:
I want to first apologize for the service interruptions and delays many of you have been experiencing this week. I also wanted to connect with you directly, give you an update on the service issues we are trying to solve, and answer some of the questions and concerns you’ve expressed.
You’ve depended on us for reliable, real-time communications, and right now we’re letting you down. We are taking this very seriously and have people around the world working around the clock to address this situation. We believe we understand why this happened and we are working to restore normal service levels in all markets as quickly as we can.
Here is the current status of service and issues for the various regions that were impacted:
For Europe, Middle East, India and Africa (EMEIA):
For Canada and Latin America:
- Email systems are operating and we are continuing to clear any backlogged messages. Support teams are working to minimize the impact on our customers.
- BBM traffic is online and traffic is passing successfully
- Browsing is temporarily unavailable as the Support teams monitor service stability and continue to assess when this service can be safely brought online
- Support teams have added capacity to help with message delivery between regions and continents
For the U.S.:
- Email systems are operating and we are continuing to clear any backlogged messages. Support teams are working to minimize the impact on our customers
- BBM and browsing services are online and traffic is passing successfully (except for three carrier networks in Latin America that are serviced by the EMEIA infrastructure – browsing is temporarily unavailable for those three carrier networks)
- Support teams are investigating reports of BBM delays
We will provide regular updates on BlackBerry.com, RIM.com and via our social channels. We are doing everything in our power to restore regular service everywhere and to restore your trust in us.
- Email systems are operating and we are continuing to clear any backlogged messages. Support teams are working to minimize the impact on our customers.
- Support teams have added capacity to help with message delivery between regions and continents
- BBM and browsing services are online and traffic is passing successfully
- Support teams are investigating reports of BBM delays
Yours sincerely,
Robin Bienfait
Chief Information Officer, RIM
Wednesday 12th October – 16:12 (GMT-5)
RIM is aware of a hoax message that has been circulated recently amongst certain BlackBerry Messenger (BBM) users. This is a hoax chain message. The message did not originate from RIM and does not impact the security of BlackBerry smartphones. Hoax messages are unfortunately an industry-wide issue. Any social messaging application on any platform, mobile or PC can be used to attempt to convince users to forward such hoax messages to one or more of their contacts. RIM recommends that users simply ignore the message and do not forward it, since this would only serve to expand the reach of the hoax message.
Wednesday 12th October – 15:00 (GMT-5)
Listen to the BlackBerry Service Update Press Conference.
Wednesday 12th October – 14:38 (GMT-5)
We continue to work on clearing the message backlog in order to eliminate delays. Thank you for your patience.
Detailed information and updates can be viewed on the official website of the BlackBerry Service Updates, click here to read updates
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